Last updated: December 2020
This privacy notice tells you what to expect when CLS Ltd. collects personal information about you when you use CLS Ltd. VIP. CLS Ltd. is committed to protecting your personal information when you use CLS Ltd. services. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the Data Protection Act 2018 which incorporates the General Data Protection Regulation (GDPR). Your information will be kept in a secure environment and access to it will be restricted according to the 'need to know' principle.
Our Company CLS Ltd. operates (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
This privacy notice tells you what to expect when CLS Ltd. collects personal information about you when you book and use Meet & Assist Services such as Arrival / Departure Service, Lounge, VAT refund, hotel, taxi etc. CLS Ltd. is committed to protecting your personal information when you use CLS Ltd. services. Whenever you provide such information we will only use your information in line with all applicable data protection laws, including the Data Protection Act 2018 which incorporates the General Data Protection Regulation (GDPR). Your information will be kept in a secure environment and access to it will be restricted according to the 'need to know' principle.
What information will we collect about you?
When you use CLS Ltd. Services, we will collect the following information about you (depending on service(s) booked):
Number of Participants:
Total No of Hand/Carry-on luggage:
Total No of Check-in luggage:
Flight No (flight client will arrive/depart UK):
Expected time of arrival/departure of flight:
Date of birth:
Place of Birth (as in passport):
Country of birth:
Date of expiry:
Particulars of Contact in UK:
CLS collects information about how you use CLS Ltd. Services via our website and the device(s) that you use to access the service. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet.
How will CLS Ltd. use the information it collects about me?
CLS Ltd. will use your personal data for a number of purposes including the following:
Use of data
To provide the CLS Ltd. Services (e.g. lounges and fast track security) to you
We will be unable to form a contract and provide you with CLS Ltd. Services without collecting and using your personal data. This information is also required to provide you with service information and to respond adequately to potential enquiries in relation to your booking
To send you marketing communications about CLS Ltd. Services and other CLS Ltd. products
We have a legitimate business interest for your personal data to be used for this specific purpose. This enables us to inform you about the latest airport updates including exclusive offers` and new services to improve your travel experience. We have conducted an assessment to make sure that the benefits to you are equal to the benefits to us
We may also match the data we collect with other data that we hold about you if you have used CLS Ltd. products and services before.
We have a legitimate business interest for your personal data to be used for this specific purpose. We do this to build up a picture of your personal preferences and understand how you use CLS Ltd. products and services. This enables us to send you relevant and personalized content and ensures we only send relevant communications to you, making your journey smoother and more enjoyable. We have conducted an assessment to make sure that the benefits to you are equal to the benefits to us.
You are always in control of how we use your personal data and can opt out of marketing communications during and after the booking process. You can change your marketing preferences at any time or unsubscribe from CLS Ltd. Airport marketing communications by visiting ‘My Account’ or by clicking ‘Unsubscribe’ on the footer of a CLS Ltd. Airport marketing email. You have the right to object to this processing which you can exercise by contacting email@example.com . Please note that if you object, this may affect our ability to send personalised marketing communications to you.
Your information will be handled and used by the following recipients in order to deliver the CLS Ltd. Service booked:
CLS Ltd. staff managing various service.
WIX Limited, who administer the CLS Ltd. Services booking platform
CLS Ltd. trusted lounge partners, where a lounge booking has been made
We will keep your information within CLS Ltd. and our trusted third parties, except where disclosure is required by law, for example to government bodies and law enforcement agencies. Your personal data is processed only in the UK and is not moved or transferred overseas.
How long will CLS Ltd. keep my information?
Your transactional information will be retained for a period of seven years and one month from the date of your last transaction due to tax regulations at which point all your personal details is removed from our systems.
Your personal details for marketing communications will be retained for a period of three years from the date of your last interaction with the marketing communication (i.e. opening an email or clicking on a link within the email) at which point all your personal details is removed from our systems.
Where you tell us that you no longer wish to receive marketing messages about CLS Ltd. Meet & Assist or Porter services and other CLS Ltd. products and services, we will keep this information about you until you tell us otherwise. This is to ensure that we don’t send you any further marketing communications in error.
What rights do I have over my personal data?
Under the General Data Protection Regulation, you have the right to:
Access your personal data by making a subject access request
Rectification, erasure or restriction of your information where this is justified
Object to the processing of your information where this is justified
To exercise your rights, please contact the CLS Ltd. Data Protection Officer using the following contact details:
Data Protection Officer
Consolidated Logistics Services
A: 9 Arkwright Rd, Slough SL3 0HJ
What if I find your response unsatisfactory?
Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Independent Commissioner’s Office (ICO). You can find more information on the ICO website at https://ico.org.uk/concerns/ regarding the complaints process.
Privacy & Cookies
The different types of cookies we use
CLS Ltd. use the following categories of cookies on our websites:
Strictly necessary - These cookies are essential for certain features of our websites to work for example when you make payments for car parking. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.
Performance - These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some case we use trusted third parties to collect this information for us which may include recording your use of our websites but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device. You have the right to object from being recorded on our websites.
Functionality - These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.
Targeting and Advertising - These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn't contain your personal information. To find out more about cookies used for targeting and advertising follow www.youronlinechoices.com and www.networkadvertising.org or contact us at firstname.lastname@example.org for further information about the trusted third parties we use.
If you'd prefer to restrict, block or delete cookies from CLS Ltd. and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice, we will tell you when it was last updated.
How will CLS Ltd. use the information it collects about me? Update to suppliers we share data with.
Update to additional information we collect about you to our suppliers