Planning to shop a lot in UK?

Who is eligible to reclaim sales tax (VAT)?

Visitors from non-European Union countries can reclaim the sales tax (VAT) on purchases from many British retailers *.


How to claim a VAT refund

To claim, first, purchase goods from any store displaying the Tax-Free Shopping sign. You’ll be

given a tax refund form by the retailer — keep it along with your receipt

When you get to the airport, before you check-in. take your receipt and form to the Travelex

VAT Refund Desk. Please ensure that you keep your goods with you when you make

your claim, you may be asked to show them. High-value items including watches, cameras

and smartphones must be presented airside at the VAT Refund Desk.

If your claim meets all the relevant criteria, you can take your refund in cash1 - in pounds

sterling or in your home currency 2 . The refund is yours to spend as you wish. Even ¡f we

subsequently discover an error, we won’t ask for your money back.


How long does it take to claim a VAT refund?

! Please note that the VAT Refund Desk can get busy, and we ask that you allow at least 45

minutes to complete your refund. If you are travelling at peak times, part of a group or if you

are behind a tour group, the process can take longer We ask that you ensure that you have

completed your refund and checked in at least one hour before your flight.

Conditions apply. For full details visit the HM Revenue & Customs website


1. Cash refunds not applicable to all tax refund forms or all cases

2. Applies to most currencies. Travelex keeps most popular currencies in stock

VAT Claim Tips

  • Always Carry your passport with you

  • If you plan to make a lot of visit to a shop then keep all the sales receipts with you. Present those to the VAT Refund Counter of the outlet all together. 

  • If the refund amount is high it will be returned to your international debit or credit card. Don't have one - you can use debit or credit card number of your friends or relative. Money will be sent to their account.

  • Take help from our agents who has considerable experience in VAT Refund

Our Charges

10% of the refund amount or minimum charge of £ 30